Inclusive services & holiday information worth knowing

With a feeling for details

Our Mirabell Dolomites Hotel is a place for sensual enjoyment.
For every situation and on all holiday days. A place to just be and to stay.
With so many feel-good services that have earned their name.

Included services

Nice to have you here!

A warm welcome

Every Monday evening a generous welcome aperitif with a delicious selection of appetizers with Prosecco – and on the day of arrival, a refreshing welcome drink at the rotating bar and thirst quencher in the room minibar.

Breakfast Sausage and cheese buffet Dessert Taste traditional dishes Dessert wine Main course Gin and tonic at the bar
Worlds of pleasure

Worlds of
enjoyment

¾ Mirabell pamper board

Breakfast | 7.30 a.m. until 10 a.m.

… generous gourmet breakfast buffet with specialities from the region, show kitchen, Ayurvedic breakfast corner, fresh fruit and juices, homemade egg dishes and a large selection of sweet, savoury and healthy delicacies.

Breakfast in bed

… on request we will be happy to serve your breakfast in your room (service surcharge).

Lunch | 12.30 a.m. until 1.30 p.m.

… fine lunch menu with dish of the day (partly prepared in the show kitchen) and salad buffet.

Afternoon snacks | 12 p.m. until 5 p.m.

… with homemade cakes, a cold starter buffet and soup pot, vitality corner with a wide selection of teas.

Dinner | 7 p.m. until 8.30 p.m.

The up to 6-course à la carte menu, served in our renowned restaurant is a culinary experience. You can look forward to weekly delicacies at the buffet and theme evenings with our chefs at the show kitchen and much more.

  • You can order the à la carte menu in the restaurant between 7 p.m. and 8.30 p.m.
  • We will reserve a table for you, which you will keep throughout your stay for breakfast and dinner. In order to preserve the flair of the restaurant, we do not serve dinner on the terrace.
  • If we need to take allergies and preferences into account, please let us know in good time.
  • If you have a special table request, we will gladly take this into account, but unfortunately we cannot confirm fixed tables.
  • For invited guests, we charge € 75 per person for the evening menu, excluding drinks.
Wine tasting | on request

Wine tastings in the house with our sommelier (extra charge).

Discover the room Cushion Retreat Bathroom care products
Living dreams

Living
dreams

Retreats: rooms & suites

All rooms and suites have satellite LCD TV, telephone, internet connection, hair-dryer, toilet with bidet, room safe, minibar, wellness bag with sauna towels, bathrobes, flip-flops and a wonderful view of the Valle Anterselva, the Plan de Corones or the Valdaora Dolomites.

  • Filled minibar on arrival with free drinks
  • Daily turn-down service in the evening on request
  • Free internet access via WLAN and LAN in your room (also in the hotel lobby, bar and lounges)
  • Wellness bag with fluffy sauna towels, cosy bathrobes and flip-flops for the duration of your stay
  • Vanity sets and product samples in the bathroom
Pool Outdoor pool in winter Spa area Steam sauna in hotel Couple in sauna Wellness treatment Couple during massage
Sauna infusion

Moments
of happiness

Wellness & Spa: the Aurora Worlds

Aurora Acqua
  • Bathing area with ozone swimming pool (indoor pool & outdoor pool – connected by a sluice)
  • Heated outdoor pool (temperature 31°C) and spectacular view of the Valdaora Dolomites
  • Massage station/whirlpool with light effects and spacious gardens with loungers
Aurora Sauna
  • Daily use of the Aurora sauna area (nude-area, from 14 years) with special themed infusions and spacious relaxation areas
  • 4 saunas: Finnish sauna, herbal sauna, aroma steam bath, outdoor sauna
  • Kneipp foot pool and waterfall shower
  • Relaxation room with comfortable loungers, feel-good beds, silent sleep room, and spacious open-air area in the Mirabell garden
  • Tea bar in the communication room with a relaxed atmosphere
  • Additional non-nude sauna and textile steam bath for families and people in swimwear (please register at reception)
Aurora SPA

In our Aurora SPA we offer a wide range of treatments, massages, Ayurvedic treatments, couple treatments, health packages and much more by highly trained staff.

  • Our SPA area is an absolute quiet zone. We ask you to respect this. Children under the age of 14 are not permitted.
  • Treatments in the Aurora Spa: in order to best meet your personal appointment requirements, we kindly ask you to book your treatments in our wellness paradise Aurora Spa at the same time as your room reservation. You can do this directly by calling 0039 0474 49 79 41.
Ski area Kronplatz from above Mountain lake in Braies Cross country skiing in Pustertal Golf course in Valdaora in the Dolomites Gym MTB tour in summer MMM Corones at Kronplatz
Three Peaks

Nature
wonder

Outdoor experiences

Mirabell´s Fitness & Active Programmes
  • Participation in the daily fitness programme with our wellness trainers: acqua fitness with music, yoga, Qigong and much more
  • Outdoor and activity programme with our guides: hikes and bike tours in summer – Ski trips in winter and much more
  • Heart rate monitor rental
Fitness room

… all-day use of the Mirabell fitness room with high-quality cardio equipment and muscle building equipment for a varied workout. Admission is from 14 years and only with sportswear (no swimwear) and trainers are allowed.

Active summer
  • Free hire of Nordic walking sticks, rucksacks and telescopic poles for the hikes
  • Rental of bicycles (cross and mountain bikes) and bicycle helmets included
  • E-bike rental (extra charge)
  • Golf equipment rental
  • Outdoor and activity programme with our guides: Hikes, summit tours, bike tours, free use of the golf course with driving range for all hotel guests who are members of a golf club
Active winter
  • Free toboggan rental
  • Lockable ski depot with ski boot dryer
  • Rental of snowshoes (subject to a charge)
  • Outdoor and activity programme with our guides: ski excursions, and much more
  • Skipass service:
    The multi-day ski pass for the Plan de Corones or Dolomiti Superski ski area is available directly at the reception (an identity card is required for price reductions on ski passes for senior citizens and children) – payment directly on site.
  • Daily shuttle and pick-up service to the Plan de Corones lifts in winter (distance: 2.5 km)
  • Free Holidaypass Premium: entitles you to free use of all public transport and additional inclusive services
Family hike Bike tour Flyline Ski lift Tobogganing trip
Family during winter hike

Family
fun

Families & Children

  • Children’s playroom in the basement with table football, cosy corner and much more.
  • Children’s playground directly behind the hotel
  • Storage space for prams
  • Children & family sauna (we offer a non-nude sauna in the Aurora Acqua area by prior arrangement – please book in advance)
  • Babysitting service on request (for a fee)
  • Board and card games for hire at reception
  • Numerous tips for families in the Plan de Corones region and the Dolomites
Reception
Wine accompaniment

All-round
care

Service & Facilities

Arrive in comfort
  • Daily shuttle and pick-up service from/to Valdaora railway station
  • Free underground parking for early bookers and free parking at the hotel
  • Underground parking space with E-charging station: € 15 per day
  • Parking and luggage service
  • NEW: 4 e-charging stations for electric cars and Tesla Supercharger to quickly charge your Tesla (there is a charge for the use of the garage space with e-charging station)
Experience & Discover
  • Holidaypass Premium Valdaora with many free included services, such as free use of the entire public transport network in South Tyrol, weekly programme in winter and many discounts for attractions, museums, etc.
  • Newspaper service:
    Daily newspapers available for free rental in the bar area from 8.30 a.m. – please put them back after use. We can also provide your own newspaper on request.
Smart Working

Mirabell’s carousel of ideas: the seminar room is available to our guests – if not occupied – free of charge every day.

Useful holiday information
Arrival & departure

On the day of arrival, the rooms and suites are available to you from 3 p.m.
A guaranteed early check-in can be booked for a fee, subject to availability.
Should a room be ready earlier, you can of course also move in beforehand. Please hand in your passports or identity cards to reception immediately after arrival or before dinner at the latest. We need your documents for registration.

On the day of departure, we ask that you vacate the rooms and suites by 11 a.m.
Nevertheless, we also offer you the possibility to postpone your departure to the afternoon:

  • Late check-out with room: on the day of departure, check out of your room by 6 p.m. and use all services including the daily buffet. The surcharge is € 75 per adult and € 35 per child.
  • Late check-out without room: you vacate the room by 11 a.m. on the day of departure, but you can use all services including the daily buffet until 6:00 p.m. A locker and shower facilities are at your disposal in the Aurora Spa. The surcharge is € 45 per adult and € 22.50 per child.

As soon as the suitcases are packed, please order the luggage service by calling number 9. If you have not booked a late check out, the lunch buffet is included on the day of arrival, but not on the day of departure.

Opening times

… at the hotel

  • Aurora Spa | 9:00 a.m. to 7:00 p.m.
  • Aurora Spa Reception | 9 a.m. to 10.30 a.m. and 3 p.m. to 7 p.m.
  • Aurora Acqua (chlorine-free pool at 31°C) | 7 a.m. to 7.30 p.m.
  • Aurora Sauna (sauna area – nude area) | 1:00 p.m. to 7.30 p.m.
  • Non-nude sauna on pre-order | until 1 p.m. at the reception
    (located in the Aurora Acqua area)

… dining & restaurant times

  • Breakfast | 7.30 a.m. to 10 a.m.
  • Small lunch menu with dish of the day & salad buffet | 12.30 p.m. to 1.30 p.m.
  • Homemade cake and cold appetiser buffet, soup pot and afternoon tea | 12 p.m. to 5 p.m.
  • Dinner | 7 p.m. to 8.30 p.m.
  • Bar | from 8:00 a.m.
Dress-Code

We welcome elegant, discreet evening attire to maintain the flair of the house and ask that you do not arrive for breakfast in your bathrobe.

Sauna world Aurora-Sauna & Bathing world Aurora-Acqua

As this is a nude area, use of the sauna world Aurora Sauna with whirlpool is only possible without swimwear. Children and young people under the age of 14 are not permitted in the sauna. For this reason, the Mirabell has set up a specially designated non-nude sauna. This can be used by children and young people and persons wearing swimwear. Please register for this at reception.

Birthdays & celebrations

Please inform our employees at reception or in the dining room if you are planning something special. Otherwise, we will be happy to prepare a small birthday surprise for you.

Gift Vouchers

Do you have a voucher with you? Please hand it in at reception in good time so that the bill can be printed correctly. Would you like to surprise your loved ones with a gift voucher? The reception will be happy to advise you.

Shopping
  • Mirabell Shop
    Are you still looking for something for the loved ones at home? How about a souvenir from the Mirabell shop? Visit the shop next to the reception. You will find lots of local products and gift ideas.
  • Wines
    Would you like to enjoy our wines at home? Contact our sommelier Michael directly if you would like to order. We offer special discounted prices for wines to take away.
  • Shopping in Valdaora & surroundings
    In Valdaora there are sports shops, a goldsmith, souvenir shop, wood carving etc. If you are looking for a larger selection of shops, we recommend a detour to one of the nearest towns of Brunico (approx. 12 km), Bressanone (approx. 42 km) or Bolzano (approx. 90 km). The opening times are as follows: Monday to Friday from approximately 9 a.m. to 12 p.m. and 3 p.m. to 7 p.m. and Saturday from 9 a.m. to 12 p.m. Every first Saturday of the month, all shops are also open in the afternoon from 3 p.m. to 6 p.m.
Dogs & Pets

We charge a flat rate of € 29 per day without food for your dog. Please bring your own dog blanket and basket. For hygiene reasons, four-legged friends are not allowed in the Aurora Spa, Aurora Acqua (swimming pool) and the Aurora sauna area, as well as in the dining room and garden. We kindly ask you to let the reception know at what time the room-service employees are allowed to clean the room or simply hang the clean-up sign on your room door handle.

Car park

The hotel-own free outdoor car park is located directly opposite the hotel complex. Early bookers park in the underground car park, where the parking spaces are numbered. Your allocated parking space is available to you free of charge throughout your stay. If your vehicle exceeds the overall height of 1.90 m or if the underground car park is fully booked, you can park your car in the hotel’s outdoor car park.

  • Underground car park
    Our underground car park is available to you free of charge (subject to availability), so long as you have provided the requested information after reserving the room. The underground car park – like the room – will be reserved for you and the parking spaces are numbered.
  • E-charging station
    3 universal stations for e-cars and 3 Tesla Superchargers for rapid charging
  • Pick-up service
    … daily shuttle and pick-up service from/to Valdaora train station
  • Parking and luggage service
Night bell

If you come home a little later, you will find the night bell at the hotel entrance. You can open the entrance door at any time using your room key.

Smoking

Due to the law from 01.07.2005, our entire hotel is a smoking-free zone.

Price information
Price information

The indicated price* is per person and day including the extensive 3/4 Mirabell pampering board and numerous included services with best price guarantee when booked directly. Not included in the price is the statutory local tax of € 2.50 per person (from 14 years) and day – this is paid directly on site.
*Price adjustments: in the event of unforeseeable economic developments or a change in the current VAT rate of 10% or 22%, an adjustment may be made.

Supplements & reductions
  • Children’s prices
    Children’s prices are only applicable in the presence of two adults in a double room or suite (except for the offer “Single with child”). Young people aged 16 and over are granted a 20% reduction on the daily / adult prices.

    • Aurora & Mirabell (with own children’s room)
      Age 05.08.2023 – 19.08.2023 All other
      seasons
      0 to 11 months € 58 (incl. baby food) free
      1 to 5 years € 95 € 70
      6 to 8 years € 105 € 80
      9 to 13 years € 115 € 90
      14 to 15 years € 125 € 100
      from 16 years - 20 % on daily rate /
      adults
      - 20 % on daily rate /
      adults
       
    • Double room & Suites
      Age 05.08.2023 – 19.08.2023 All other
      seasons
      0 to 11 months € 48 (incl. baby food) free
      1 to 5 years € 83 € 58
      6 to 8 years € 93 € 68
      9 to 13 years € 103 € 78
      14 to 15 years € 113 € 88
      from 16 years - 20 % on daily rate /
      adults
      - 20 % on daily rate /
      adults
  • Single room supplements: surcharges for use of double rooms as single rooms (per night)
    • Morning Dew: +100 % in high season – otherwise € 25 (per night)
    • Forest Edge and Spring: 100 % in high season – otherwise € 50 (per night)
  • Room service: our service team will bring any food and drinks to your room (at an extra charge / no discount will be given for meals not consumed)
  • Free check-up: from 7 nights onwards, you will receive an iris diagnosis free of charge (per room/stay)
  • Pets: we charge a daily flat rate of € 29 (excl. Food) for dogs. We kindly ask you to bring your own dog blanket and basket. Please let us know when booking if your four-legged friend will be accompanying you.
  • Garage space: we charge € 15 per day / charge for a parking space in the underground car park with e-charging station
Booking information
Early booking bonus*

You will receive a 10% early booking bonus if you book at least 7 nights, at least 3 months before arrival. The deposit must be paid within 4 days of the reservation date.
*(not valid for bookings in the high seasons Christmas/New Year and August – also not combinable with weekly arrangements and holiday packages)

Deposit

Reservations are considered binding when confirmation is received by fax, e-mail or post from the Mirabell Dolomites Hotel. We ask for a deposit of € 200 / € 400 per room or suite. The deposit can be paid by credit card (specify number and expiry date), bank transfer or online payment (Click to pay by Hobex) on our website (possible transfer fees are to be borne by the customer). Our bank details are as follows:
Raiffeisenkasse Brunico, Valdaora branch
IBAN No. IT 30 Z 08035 59040 000305008417
Swift Code: RZSB IT 21505

Accepted means of payment

Cash payment – (please observe legal limits). EC card, ATM, credit cards (Visa and Eurocard / Master Card)

Invoice

You can settle the hotel bill at the hotel reception on the evening before departure from 9 p.m. or on the morning of the day of departure from 7.15 a.m. Should the invoice be made out to a specific address, please let reception know in good time. Please understand that cash payments in Italy are subject to the strictest legal regulations. Detailed information on this is available at reception.

Cancellation conditions
Flexible and carefree booking

Our famous sense of hospitality allows you to you rebook or cancel your reservation for this winter, summer and autumn free of charge up to 14 days before arrival. We ask for your understanding if we charge a compensation of 30% of the total booking amount in the event of a booking cancellation within 14 days before arrival. In the event of a later arrival or early departure, we will charge for the booked days in full.

Standard cancellation rule:
  • Cancellations are uncomfortable – for you and for us.
  • Please inform us in good time and in writing.
  • We ask for your understanding that we charge 30% of the entire hotel arrangement for cancellations 14 days to 1 day before arrival.
  • In case of late arrival or early departure, we take the liberty of charging the entire booked stay.
  • For cancellations of high season bookings 40 to 22 days prior to arrival, we take the liberty of charging the amount for the first night in any case.
  • Cancellations of more than 3 rooms are subject to our own cancellation policy.
Travel Cancellation Service

At only € 5 per person and booked holiday day you cover all cancellation costs in case of accident, illness or death of the insured person, children, siblings, parents or grandparents upon presentation of a certificate.

Exclusive (bookable) services